14 days, credits unused

You can get a full refund for a purchase within 14 days of buying it, as long as none of the credits it gave you have been used. This applies to a plan payment, monthly or yearly, and to a credit pack.

After 14 days, or once some of a purchase's credits have been spent, that purchase can't be refunded.

How to ask

Write to hi@justprintly.com from the email address on your account. Tell us which purchase it is: the date, or the receipt Polar emailed you. We check that its credits are unused and send the refund.

Who sends the money back

Polar (polar.sh) sells Printly plans and credits for us as the merchant of record, so your payment, receipt and refund all go through Polar. The money goes back to the card or account you paid with. How long it takes to show up depends on your bank.

What happens to your credits

A refund removes the credits that purchase gave you from your balance. Credits from other purchases, and the free weekly credits, stay.

What happens to your plan

If a plan payment is refunded, the plan doesn't renew. You keep it until the end of the period that payment covered, then your account moves to Free. Your projects, files and designs stay.

Cancelling isn't a refund

Cancelling a plan stops the next renewal. You keep the plan and its monthly credits until the end of the period you paid for, and credits from packs stay. Cancel any time from Billing in your account.

Teams on Enterprise

Only the team owner can ask for a refund of a team's plan. A refunded month ends that month's seat credits for every member of the team.

Your rights

This policy doesn't take away any rights the law in your country gives you as a buyer.

Contact

Questions about a payment or a refund: hi@justprintly.com.